![]() Also, over the past year, I have had trouble working with it on my iPhone and iPad. This has happened to me on other occasions also. I’ve had to forward it to an associate to open and print it for me. It have a bill that was emailed as a PDF and I can’t open it on my iPhone 13. This used to work well for me, but lately not so much. Please make sure that you backup all the files and don't remove the old app before the transfer is complete. Please contact us at so customer support to assist you. ![]() Hello, we allow users of the retired app to transfer to the new app for free. I think this is not the right way to do the business, made me feel I got cheated, so I would not suggest this app to anyone. They deleted my paid app a few years later and asking for more money to replace. What a pain! My old paid app had more space for all my files. ![]() Per the instruction that showed on reviews, my husband followed the steps to restore my files, but they could not be open because they required me to subscript their cloud service to have more space. I realized that the paid app I purchased was not exist anymore, only the free one. The app on my new phone just showing freeze and could not complete the downloading. My husband backed up my old phone with PC and restored to my new phone. Some reviewers complained that it was hard to cancel their subscription. Now they require to subscript the Kdan cloud service to store the files according to the app introduction. It used to restore files automatically, but not anymore. I paid a one time version for more storage several years ago and I didn’t know that the files could not transfer to my new Iphone X from my old Iphone X (same model) this year. Got a question? Contact us at or check out Ĭannot restore files at new iPhone X and the paid app was not exist anymore. No cancellation of the current subscription is allowed during an active subscription period. Your iTunes account will be charged for renewal within 24-hours prior to the end of the current period, for the same duration, and at the present subscription price. Subscriptions will be charged through your iTunes account at the confirmation of purchase.
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